FAQ

💌 SHIPPING

*Where do you ship to?

We ship worldwide ! 

 

How much does shipping cost?

It depends on your location, but know that all orders come with free tracking!

 

*When can I expect my order to be delivered?

Orders are usually delivered within 7-15 days after dispatch. Please check our Shipping page for the estimated delivery times according to your country.

Kindly note that deliveries to certain remote locations may take a few extra days.

*Once I order something - what happens next?

You will receive an order confirmation per email as soon as you have placed your order. Your order will be processed and dispatched within 1-4 business days. When your order has been shipped, you will receive an email with your tracking number. 

*How do I track my order ?

We will send you a tracking number once your order is shipped out. You will be able to track it directly on our tracking page.

*How do I know if my order has been shipped?

You will receive a dispatch notification by email as soon as your order has been shipped. The dispatch notification is sent to the email address registered when the order was placed. We usually ship all orders within 2 business days.

💳 PAYMENT

*What payment methods do you accept?

We accept card payments with Visa, MasterCard and American Express. You can also choose to pay with PayPal. 

When selecting PayPal as payment option at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to plan-luxe.com.

What is the purchase currency ?

You can choose your currency, but if you don't make any change, when making a purchase on our website all payments will be charged in Euros (€).

📱TROUBLESHOOTING

*I can't place an order

If you are experiencing problems in the checkout, please try following actions:

- Try with another browser 

- Try with another device 

 - Empty the cookies in the browser that you are using

This usually solves these kind of problems. If you still are experiencing problems, please contact our customer support team. 

*Payment Issues

If you experience a problem when paying with a credit or debit card at the checkout, we recommend you to try following actions:

- Use another browser or device 
- Make sure that your card is open for international payments
- Try another card or contact your bank.

*I have placed an order but I haven't received my order confirmation.

You have probably entered the wrong email address. Please contact our customer support team and describe the problem. Make sure to include your full name and the date the order was placed.

*Will I have to pay taxes / duty fees ?

No ! PLAN LUXE ships to our customers with duty & taxes paid. No bad surprises!

We hope that we have answered all of your questions sweetie! By the way, you can directly access the PERSONALIZED GLOW-UP PLAN form below beautiful!😘

PS: If you haven't received the answer to your Diagnosis after a week of waiting (excluding weekends and public holidays), we invite you to check your spam and your unwanted emails my beautiful. If necessary, contact us so that we can send it back to you 💋!

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